KM
Kirsten M
1 reviews | Active since Feb 2021
15 Feb 2021, 10:35
Debit Order Double Payments
I have been trying to get hold of their head offices and they simply do not answer their calls. Evertime money is transferred into my account the debit order goes off 2 or 3 times. My Account is always paid on time I have sent emails and I have received no repsonse In December they took R1500 and Jan R1000
Helpful (0)
Replies (7)0
Replies (7)
MoiMooi's replyOfficial
15 Feb 2021, 13:24Dear Kirsten M,
Your account is in arrears due to unpaid premiums due to numerous unsuccessful debit orders over the membership period. You discussed this with one of our agents this morning.
Even though your account was in arrears we allowed you to use the facilities.
Please ensure that you catch up your arrear amounts or it will incur additional costs.
Yours Sincerely,
customer Service Dept
Your account is in arrears due to unpaid premiums due to numerous unsuccessful debit orders over the membership period. You discussed this with one of our agents this morning.
Even though your account was in arrears we allowed you to use the facilities.
Please ensure that you catch up your arrear amounts or it will incur additional costs.
Yours Sincerely,
customer Service Dept
MoiMooi's reply15 Feb 2021, 13:24
Official
Dear Kirsten M,
Your account is in arrears due to unpaid premiums due to numerous unsuccessful debit orders over the membership period. You discussed this with one of our agents this morning.
Even though your account was in arrears we allowed you to use the facilities.
Please ensure that you catch up your arrear amounts or it will incur additional costs.
Yours Sincerely,
customer Service Dept
Your account is in arrears due to unpaid premiums due to numerous unsuccessful debit orders over the membership period. You discussed this with one of our agents this morning.
Even though your account was in arrears we allowed you to use the facilities.
Please ensure that you catch up your arrear amounts or it will incur additional costs.
Yours Sincerely,
customer Service Dept
KM
Kirsten M's updateReviewer Update
15 Feb 2021, 14:25Thank you for the feedback.
had I recieved a response with the first email I sent. I could have reconciled the account which is in arrears and then made an effort to correct it.
As per the numerous called I received after I posted on Hello Peter...I am eager to resolve this issue.
I was never made aware that my account was inarreas as I have been using the facilities why wouldnt I pay for a service I am using.
Atleast going forward I now know that should I require a response from you I should post to this platform.
Thank you for finally getting back to me.
had I recieved a response with the first email I sent. I could have reconciled the account which is in arrears and then made an effort to correct it.
As per the numerous called I received after I posted on Hello Peter...I am eager to resolve this issue.
I was never made aware that my account was inarreas as I have been using the facilities why wouldnt I pay for a service I am using.
Atleast going forward I now know that should I require a response from you I should post to this platform.
Thank you for finally getting back to me.
KM
Kirsten M's update15 Feb 2021, 14:25
Reviewer Update
Thank you for the feedback.
had I recieved a response with the first email I sent. I could have reconciled the account which is in arrears and then made an effort to correct it.
As per the numerous called I received after I posted on Hello Peter...I am eager to resolve this issue.
I was never made aware that my account was inarreas as I have been using the facilities why wouldnt I pay for a service I am using.
Atleast going forward I now know that should I require a response from you I should post to this platform.
Thank you for finally getting back to me.
had I recieved a response with the first email I sent. I could have reconciled the account which is in arrears and then made an effort to correct it.
As per the numerous called I received after I posted on Hello Peter...I am eager to resolve this issue.
I was never made aware that my account was inarreas as I have been using the facilities why wouldnt I pay for a service I am using.
Atleast going forward I now know that should I require a response from you I should post to this platform.
Thank you for finally getting back to me.
MoiMooi's replyOfficial
15 Feb 2021, 14:59Dear Kirsten M,
We find it really strange that you were actively using a service for months and were unaware that you were not paying. The amount isn't small , as the outstanding amount is over R13000-00
Please settle as soon as you can as further costs could be incurred.
Yours Sincerely,
Customer Service Dept
We find it really strange that you were actively using a service for months and were unaware that you were not paying. The amount isn't small , as the outstanding amount is over R13000-00
Please settle as soon as you can as further costs could be incurred.
Yours Sincerely,
Customer Service Dept
MoiMooi's reply15 Feb 2021, 14:59
Official
Dear Kirsten M,
We find it really strange that you were actively using a service for months and were unaware that you were not paying. The amount isn't small , as the outstanding amount is over R13000-00
Please settle as soon as you can as further costs could be incurred.
Yours Sincerely,
Customer Service Dept
We find it really strange that you were actively using a service for months and were unaware that you were not paying. The amount isn't small , as the outstanding amount is over R13000-00
Please settle as soon as you can as further costs could be incurred.
Yours Sincerely,
Customer Service Dept
KM
Kirsten M's updateReviewer Update
15 Feb 2021, 15:09I wonder why an organisation would continue to render a service when an amount as such is outstanding.
very interesting internal controls.
Once Again,
Thank you for the feedback
very interesting internal controls.
Once Again,
Thank you for the feedback
KM
Kirsten M's update15 Feb 2021, 15:09
Reviewer Update
I wonder why an organisation would continue to render a service when an amount as such is outstanding.
very interesting internal controls.
Once Again,
Thank you for the feedback
very interesting internal controls.
Once Again,
Thank you for the feedback
MoiMooi's replyOfficial
15 Feb 2021, 15:26Dear Kirsten M,
As you clearly stated in your original post we attempted to correct the position with extra billing in the past few months.
We understand that many are going through difficult financial ( temporary) times and were \are very liberal with respect to restricting member benefits. For this alone you should have allocated 5 stars!
In light of the above we find it strange and upsetting that you are attempting to place the blame with the company where you clearly at fault
Please settle as soon as you can as further costs could be incurred.
Yours Sincerely,
Customer Service Dept
As you clearly stated in your original post we attempted to correct the position with extra billing in the past few months.
We understand that many are going through difficult financial ( temporary) times and were \are very liberal with respect to restricting member benefits. For this alone you should have allocated 5 stars!
In light of the above we find it strange and upsetting that you are attempting to place the blame with the company where you clearly at fault
Please settle as soon as you can as further costs could be incurred.
Yours Sincerely,
Customer Service Dept
MoiMooi's reply15 Feb 2021, 15:26
Official
Dear Kirsten M,
As you clearly stated in your original post we attempted to correct the position with extra billing in the past few months.
We understand that many are going through difficult financial ( temporary) times and were \are very liberal with respect to restricting member benefits. For this alone you should have allocated 5 stars!
In light of the above we find it strange and upsetting that you are attempting to place the blame with the company where you clearly at fault
Please settle as soon as you can as further costs could be incurred.
Yours Sincerely,
Customer Service Dept
As you clearly stated in your original post we attempted to correct the position with extra billing in the past few months.
We understand that many are going through difficult financial ( temporary) times and were \are very liberal with respect to restricting member benefits. For this alone you should have allocated 5 stars!
In light of the above we find it strange and upsetting that you are attempting to place the blame with the company where you clearly at fault
Please settle as soon as you can as further costs could be incurred.
Yours Sincerely,
Customer Service Dept
KM
Kirsten M's updateReviewer Update
15 Feb 2021, 15:38You are liberal and respectful for an overdue account for 3 years,
Then you contact me again for me to participate in the services you offer, after you had this information at your disposal, I am not shifting the blame, I find the attack very strange and upsetting as you made no mention of the account in arrears when you offered me a new contract...But only phone calls advising me that because I posted on hello peter you will make me liable to pay an account youve never mentioned before.
If was aware I owed R13000 from 3 years ago, I would have surely paid it as I am paying now.
As a single mother one of the only breaks I get is beauty treatments. If I am able to still make bookings and go for treatments I would assume my account is paid. Unfortunately I will now have to deal with all sorts of back and forth messages added to my plate simply because I voiced my concern about not receiving feedback on an email and numerious phone calls made.
Then you contact me again for me to participate in the services you offer, after you had this information at your disposal, I am not shifting the blame, I find the attack very strange and upsetting as you made no mention of the account in arrears when you offered me a new contract...But only phone calls advising me that because I posted on hello peter you will make me liable to pay an account youve never mentioned before.
If was aware I owed R13000 from 3 years ago, I would have surely paid it as I am paying now.
As a single mother one of the only breaks I get is beauty treatments. If I am able to still make bookings and go for treatments I would assume my account is paid. Unfortunately I will now have to deal with all sorts of back and forth messages added to my plate simply because I voiced my concern about not receiving feedback on an email and numerious phone calls made.
KM
Kirsten M's update15 Feb 2021, 15:38
Reviewer Update
You are liberal and respectful for an overdue account for 3 years,
Then you contact me again for me to participate in the services you offer, after you had this information at your disposal, I am not shifting the blame, I find the attack very strange and upsetting as you made no mention of the account in arrears when you offered me a new contract...But only phone calls advising me that because I posted on hello peter you will make me liable to pay an account youve never mentioned before.
If was aware I owed R13000 from 3 years ago, I would have surely paid it as I am paying now.
As a single mother one of the only breaks I get is beauty treatments. If I am able to still make bookings and go for treatments I would assume my account is paid. Unfortunately I will now have to deal with all sorts of back and forth messages added to my plate simply because I voiced my concern about not receiving feedback on an email and numerious phone calls made.
Then you contact me again for me to participate in the services you offer, after you had this information at your disposal, I am not shifting the blame, I find the attack very strange and upsetting as you made no mention of the account in arrears when you offered me a new contract...But only phone calls advising me that because I posted on hello peter you will make me liable to pay an account youve never mentioned before.
If was aware I owed R13000 from 3 years ago, I would have surely paid it as I am paying now.
As a single mother one of the only breaks I get is beauty treatments. If I am able to still make bookings and go for treatments I would assume my account is paid. Unfortunately I will now have to deal with all sorts of back and forth messages added to my plate simply because I voiced my concern about not receiving feedback on an email and numerious phone calls made.
MoiMooi's replyOfficial
15 Feb 2021, 16:00Dear Kirsten M,
You can try 'spin' the story in many ways, the fact is that you owe a considerable amount for services rendered.
We are totally flabbergasted that you continue to insist that it is the company's fault
Please settle as soon as you can as further costs could be incurred.
Yours Sincerely,
Customer Service Dept
You can try 'spin' the story in many ways, the fact is that you owe a considerable amount for services rendered.
We are totally flabbergasted that you continue to insist that it is the company's fault
Please settle as soon as you can as further costs could be incurred.
Yours Sincerely,
Customer Service Dept
MoiMooi's reply15 Feb 2021, 16:00
Official
Dear Kirsten M,
You can try 'spin' the story in many ways, the fact is that you owe a considerable amount for services rendered.
We are totally flabbergasted that you continue to insist that it is the company's fault
Please settle as soon as you can as further costs could be incurred.
Yours Sincerely,
Customer Service Dept
You can try 'spin' the story in many ways, the fact is that you owe a considerable amount for services rendered.
We are totally flabbergasted that you continue to insist that it is the company's fault
Please settle as soon as you can as further costs could be incurred.
Yours Sincerely,
Customer Service Dept