Debit Order Deductions

I have cancelled my subscription beginning of March. I never check my debit orders, then end of this month I realized they deducted 2 amounts. R499 and R200. Only then I went back to check my debit orders, and realized they are stell deducted R499 every month after I cancelled.

I emailed them and they phoned me few days after, apologizing and said they will refund me. A week later no refund, I followed up via email, and they rep**** that the refund will take 60 to 90 working days. I contacted them and they had a long reason for why it will take this long that does not make sense at all.

Oh and they called it a system error

I went to the bank and was able to reverse the last two payment of R499 and R200 at a cost of R40 per reversal. They contacted me again and stuck to their statement that the rest of the refund will take 60 to 90 days, and basically I cant do a thing about it