CH
Cherise H
1 reviews | Active since Jun 2021
08 Jun 2021, 16:58
Debit as much as they please despite their own contract
Consider contract to be open to interpretation and debit whatever they want. 20 day cancellation notice needed in contract. When you cancel it’s actually 20 working days WITHIN the same month and oh by the way we will debit again after that for cancellation penalty fee.
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Replies (3)0
Replies (3)
MoiMooi's replyOfficial
08 Jun 2021, 17:20Dear Cherise Hattingh,
Please contact our customer service Dept so that we can explain the procedure to you again. HP cannot assist in cancelling your Moimooi membership.
Yours Sincerely,
Customer Service Dept
Please contact our customer service Dept so that we can explain the procedure to you again. HP cannot assist in cancelling your Moimooi membership.
Yours Sincerely,
Customer Service Dept
MoiMooi's reply08 Jun 2021, 17:20
Official
Dear Cherise Hattingh,
Please contact our customer service Dept so that we can explain the procedure to you again. HP cannot assist in cancelling your Moimooi membership.
Yours Sincerely,
Customer Service Dept
Please contact our customer service Dept so that we can explain the procedure to you again. HP cannot assist in cancelling your Moimooi membership.
Yours Sincerely,
Customer Service Dept
CH
Cherise H's updateReviewer Update
10 Jun 2021, 05:49Interesting that you reply here but have yet to respond to my email. How about you do that before you have a tone on HP. HP is not going to be able to help me but hopefully the next person who considers working with you hesitates if they see this. Especially considering the fact that there are countless others complaining about the same thing. One customer complains and chances are they are the problem, many complain and you are the problem.
CH
Cherise H's update10 Jun 2021, 05:49
Reviewer Update
Interesting that you reply here but have yet to respond to my email. How about you do that before you have a tone on HP. HP is not going to be able to help me but hopefully the next person who considers working with you hesitates if they see this. Especially considering the fact that there are countless others complaining about the same thing. One customer complains and chances are they are the problem, many complain and you are the problem.
MoiMooi's replyOfficial
10 Jun 2021, 11:26Dear Cherise Hattingh,
We are currently rated 5 on HP with regards to positive reviews, a feat we are really proud of! More specifically we far exceed our competition with regards to positive ratings. of course we can still improve which we strive to do always!
We do acknowledge that there are members that are struggling to adhere to their contractual obligations which has been exacerbated as a result of the imposed restrictions due to the covid pandemic.
Therefore we implore you to contact us so that we can offer you the best option in order to cancel the membership
Yours Sincerely,
Customer Service Dept
We are currently rated 5 on HP with regards to positive reviews, a feat we are really proud of! More specifically we far exceed our competition with regards to positive ratings. of course we can still improve which we strive to do always!
We do acknowledge that there are members that are struggling to adhere to their contractual obligations which has been exacerbated as a result of the imposed restrictions due to the covid pandemic.
Therefore we implore you to contact us so that we can offer you the best option in order to cancel the membership
Yours Sincerely,
Customer Service Dept
MoiMooi's reply10 Jun 2021, 11:26
Official
Dear Cherise Hattingh,
We are currently rated 5 on HP with regards to positive reviews, a feat we are really proud of! More specifically we far exceed our competition with regards to positive ratings. of course we can still improve which we strive to do always!
We do acknowledge that there are members that are struggling to adhere to their contractual obligations which has been exacerbated as a result of the imposed restrictions due to the covid pandemic.
Therefore we implore you to contact us so that we can offer you the best option in order to cancel the membership
Yours Sincerely,
Customer Service Dept
We are currently rated 5 on HP with regards to positive reviews, a feat we are really proud of! More specifically we far exceed our competition with regards to positive ratings. of course we can still improve which we strive to do always!
We do acknowledge that there are members that are struggling to adhere to their contractual obligations which has been exacerbated as a result of the imposed restrictions due to the covid pandemic.
Therefore we implore you to contact us so that we can offer you the best option in order to cancel the membership
Yours Sincerely,
Customer Service Dept