JW
Jo W
1 reviews | Active since May 2015
09 Mar 2018, 14:28
MoiMooi
<p>I was charged for a service I have not used. I requested cancelation by email and nobody has got back to me, when I tried to reverse the debit order, the bank said it was locked in. So I'd like my money back since I have not used this service</p>
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MoiMooi's replyOfficial
12 Mar 2018, 10:51Dear Client,
Our records indicate that you joined the membership program on the 25 January 2018. As a member you are entitled to use the services. A customer service agent will contact you today and explain the cancellation procedure and ascertain idfany refund is due.
Apologies for the misunderstanding.
Yours Sincerely,
Customer Service Department
Best regards,
MoiMooi's reply12 Mar 2018, 10:51
Official
Dear Client,
Our records indicate that you joined the membership program on the 25 January 2018. As a member you are entitled to use the services. A customer service agent will contact you today and explain the cancellation procedure and ascertain idfany refund is due.
Apologies for the misunderstanding.
Yours Sincerely,
Customer Service Department
Best regards,