1 reviews | Active since Dec 2020
Charging ***** *** ** service
<div>I joined Moi in January 2020... R299/month with 3 treatments per month. From March -August2020 it was lockdown and could MoiMooi not be functional although I have paid every month. I built up credits, but after they have opened since lockdown 2 , they could not help me... always fully booked. Eventually I have decided to stop my membership. After having a lot of credits which they cannot offer me, they ask a cancelatinon fee of R600 regardless if they owe me sessions. Diann Summerton got furious when I ask to stop my membership, because I have to pay a cancellation fee... I have never signed a contract. I am upset the way they treat their customers... All they want is money... without any service!! </div>
As an R499-00 per month member, you may use up to 3 treatments per month. As you rightfully state any treatments lost during lockdown will be accommodated after lockdown. Your account shows that you had unsuccessful payments prior and during the hard lockdown period, however you did pay some back. Thank you.
As you are aware we are operating under lockdown level 1 which means that we still have to adhere to strict regulations, specifically with the amount of staff and customers that we can accommodate at the spa/salons. This is causing some challenges with the more popular times. days and treatments
For this reason, we have no time limits on the redemption of the 'owed' treatments.
We suggest that you contact us so that we can offer you the best options to settle the account.
In summary, you have received in treatment value R4200 and paid less than R3500-00.
We apologize for the misunderstanding
Yours Sincerely,
Customer Service Dept
As an R499-00 per month member, you may use up to 3 treatments per month. As you rightfully state any treatments lost during lockdown will be accommodated after lockdown. Your account shows that you had unsuccessful payments prior and during the hard lockdown period, however you did pay some back. Thank you.
As you are aware we are operating under lockdown level 1 which means that we still have to adhere to strict regulations, specifically with the amount of staff and customers that we can accommodate at the spa/salons. This is causing some challenges with the more popular times. days and treatments
For this reason, we have no time limits on the redemption of the 'owed' treatments.
We suggest that you contact us so that we can offer you the best options to settle the account.
In summary, you have received in treatment value R4200 and paid less than R3500-00.
We apologize for the misunderstanding
Yours Sincerely,
Customer Service Dept