1 reviews | Active since Jul 2011
Cant reach anyone within 5 days cooling off period
They phoned me on the 8th of February 2021. Offering me a special price to the monthly subscription. After requesting more information via email to discuss with my husband they were adamant to sign me up on that call and no other as special offer will expire to me if they put the phone down. I decided to give it a go. On the 9th of February I tried booking a treatment but there were basically no openings. There were about 2 for the month of February left and early in mornings, I cant take off from work to go for a massage?! I tried phoning them. The automated voice immediately said all their lines were busy and I will be sent to reception. They took my number to get someone to call me back. I tried later the day again, same situation with automated voice. I sent an email for someone to call me asap. I want to cancel as this is obviously not going to work for me. And my welcome email states I have a 5 day cooling off period. I tried phoning again on the 10th and again today on the 11th. I went to log a call me on their website as well. How clever of them? Im not going to get hold of anyone within my 5 cooling of period days. I am not happy at this moment at all. I will not pay for this subscription.
Our records indicate that you corresponded with our agents yesterday which is contrary to your statements in this post. Your email was received and we have attempted to contact you telephonicly as of yesterday ( 3 times) to no avail. Therefore your insinuation that we are 'clever' is incorrect and insulting.
Your membership is set to commence in April 2021, with the free month being offered for March 2021. This is the reason that you cannot book for February.
Please also be mindful that we are still operating under level 3, which places restrictions on the amount of people we can accommodate in the office and salons which places pressure on the more popular times and treatments. For this reason the monthly fee has been drastically discounted from the actual price of R899-00.
We urge you to refer to all the communication so that you have the actual facts and hopefully you correct the incorrect statements that you have published.
Apologies for the misunderstanding.
Yours sincerely,
Customer Service Dept
Our records indicate that you corresponded with our agents yesterday which is contrary to your statements in this post. Your email was received and we have attempted to contact you telephonicly as of yesterday ( 3 times) to no avail. Therefore your insinuation that we are 'clever' is incorrect and insulting.
Your membership is set to commence in April 2021, with the free month being offered for March 2021. This is the reason that you cannot book for February.
Please also be mindful that we are still operating under level 3, which places restrictions on the amount of people we can accommodate in the office and salons which places pressure on the more popular times and treatments. For this reason the monthly fee has been drastically discounted from the actual price of R899-00.
We urge you to refer to all the communication so that you have the actual facts and hopefully you correct the incorrect statements that you have published.
Apologies for the misunderstanding.
Yours sincerely,
Customer Service Dept