MR
Maseatla R
1 reviews | Active since Aug 2018
07 Mar 2019, 06:38
Cancelled membership but continued debits
May I please get someone to call me today on ********** 849 and explain why my account is still being debited. I cancelled my membership in December but I reverse your debit orders monthly. Now you are debiting different amounts, tried blocking you but you are using different refs every time. THIS IS THEFT, AND I DEMAND AN EXPLANATION!!!!!! ?
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MoiMooi's replyOfficial
07 Mar 2019, 11:28Hi,
Our records indicate that you initiated the cancellation process in December, however your account was in arrears. This is the reason for the subsequent billing.
Reversing debit orders will not negate the amount owing
Please contact the customer service dept who will assist in bring your account up to date.
We apologize for the misunderstanding.
Yours Sincerely,
Customer Service Dept
Our records indicate that you initiated the cancellation process in December, however your account was in arrears. This is the reason for the subsequent billing.
Reversing debit orders will not negate the amount owing
Please contact the customer service dept who will assist in bring your account up to date.
We apologize for the misunderstanding.
Yours Sincerely,
Customer Service Dept
MoiMooi's reply07 Mar 2019, 11:28
Official
Hi,
Our records indicate that you initiated the cancellation process in December, however your account was in arrears. This is the reason for the subsequent billing.
Reversing debit orders will not negate the amount owing
Please contact the customer service dept who will assist in bring your account up to date.
We apologize for the misunderstanding.
Yours Sincerely,
Customer Service Dept
Our records indicate that you initiated the cancellation process in December, however your account was in arrears. This is the reason for the subsequent billing.
Reversing debit orders will not negate the amount owing
Please contact the customer service dept who will assist in bring your account up to date.
We apologize for the misunderstanding.
Yours Sincerely,
Customer Service Dept