1 reviews | Active since Jun 2020
CANCELLED AND ACCOUNT STILL BE DEBITED
This is the 2nd time I am writing my review, the first i deleted due to Moimooi asking me to. I in good faith deleted this thinking my issue has been resolved, unfortunately this is not the case.
For 3 months Moimooi had debited my account with double deductions, i then cancelled an advised i would accept the cancellation fee with them refunding me the rest of my monies, this was agreed until they reach level 1. i accepted this until i was debited again even though i had cancelled and my cancellation was confirmed by the company. i am now being told to wait until level 1 again where they will review the refund. this is not fair.
this was an error on their behalf. i am no longer willing to accept this lame excuse of level 1 as your business has been affected, guess what so have i. i need Moimooi to refund me with urgency and to assure me no monies will be debited from my account again.
this really was a fault on the company side and should be rectified by the company with urgency.
We apologize for our mistake. Our internal communication over the past 2 months has been patchy due to the lockdown, as employees did not have access to all the systems and each other. This resulted processes that would normally be effected smoothly not always being the case.
An agent will contact you in order to resolve the matter and ensure a favorable outcome.
Thanks for your understanding.
Yours,
Customer Service Dept
We apologize for our mistake. Our internal communication over the past 2 months has been patchy due to the lockdown, as employees did not have access to all the systems and each other. This resulted processes that would normally be effected smoothly not always being the case.
An agent will contact you in order to resolve the matter and ensure a favorable outcome.
Thanks for your understanding.
Yours,
Customer Service Dept