1 reviews | Active since Jul 2019
Cancellation still not processed and debited incorrectly for another month!!
I submitted my written cancellation request on the 29th April. There was no acknowledgement to my email until the 16th May 2019, this was only after I had to continuously phone the call centre. It is a game of luck whether you get through or not so you can imagine my frustration. It was confirmed to me that Moimooi will always use the date of the submission of cancellation and expect one last debit at the end of that period. My last debit was confirmed to the 25 May 2019. I am so disappointed that my account was debited on the 25 Jun 2019 even after my cancellation was processed. I sent an urgent email as I could not get through to the accounts division and the receptionist promised that someone from accounts will call me...im still waiting. My "Urgent" email was sent on Friday the 28 Jun......I have not received any acknowledgement / apology ....nothing. I expect a full refund into my account by Close of Business this week. I expect a letter confirming that my membership has been cancelled. ALL TCF principles are out of the window with Moimooi who appear to just do as they please with people's money. I am incredibly disappointed and expect an urgent response to my query.
We sincerely apologize for the poor service you received, we will do a thorough investigation.
Your candor is appreciated, and we urge us to give us another chance so that we can change your view of us.
A customer service agent will contact you immediately
Yours Sincerely,
Customer Service Dept
We sincerely apologize for the poor service you received, we will do a thorough investigation.
Your candor is appreciated, and we urge us to give us another chance so that we can change your view of us.
A customer service agent will contact you immediately
Yours Sincerely,
Customer Service Dept
I received a call shortly after my review advising me that my cancellation would be processed shortly and that I will receive written confirmation thereof. This was on the 04th July. It is now the 11th July and no refund has taken place nor have I received a letter confirming that my membership has been cancelled. I was told that the reason I was not removed from the billing roll for June was due to a person who controls that function being off work and that's why I was still debited for June. We are now entering Mid July and I want my refund and assurance that I will not be debited again. My referral ( My sister in law ) has been waiting for a refund from last year...I will be taking this further if I do not receive my monies by COB tomorrow!!
I received a call shortly after my review advising me that my cancellation would be processed shortly and that I will receive written confirmation thereof. This was on the 04th July. It is now the 11th July and no refund has taken place nor have I received a letter confirming that my membership has been cancelled. I was told that the reason I was not removed from the billing roll for June was due to a person who controls that function being off work and that's why I was still debited for June. We are now entering Mid July and I want my refund and assurance that I will not be debited again. My referral ( My sister in law ) has been waiting for a refund from last year...I will be taking this further if I do not receive my monies by COB tomorrow!!