GM
Gavin M

1 reviews | Active since Jun 2018

25 Jun 2018, 19:43

Cancellation of my contract

my daughter opened an account in Decenber 2017 with my banking details for payment, however no bookings was ever done on the account as she had her own account as well. When payments starting coming off my account, I promptly called to cancell the account. I was then advised that I would need to first pay the December amount of R399 as well as the registration fee of R200 before they can cancell the account, over and above that they will charge me for January and February of R499 before they could stop the account. Debit orders for this was deducted and i sent them an email requesting that the account be closed with immediate effect and that all further deductions be stopped. I even went on a booking on my daughter's account in early June and again requested at the reception (The Palms - Milk and Honey) to have my account cancelled, an email was sent from the receptionist to the accounts department requested that my account be closed and was advised that Ryan of the Head Office would call me...when monies was deposited into my account, R200.00 was deducted and again today, 25 June 2018 a further R499.00 was deducted...I now have to close my bank account to stop the continued deductions as I had blocked all debit orders with my account, they changed the reference number and the deductions then came through again...FED UP with their accounts department along with the agitated gentleman that assistance when i first called to cancell the account...

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Replies (1)
MoiMooi
MoiMooi's reply26 Jun 2018, 15:16
Official

Dear Gavin

We are sad to hear of your disappointing and frustrating experience that you have experience.

As discussed telephonically there is a cancellation procedure when requesting the membership be cancelled that has been explain and agreed to.

Our clients' satisfaction are of utmost importance and we hope that the matter has been successfully concluded.

Sincerely

MoiMooi Client Service Department