Cancel my Membership!!!

To whom it may concern.

I was contacted two weeks ago 20 March 2018, this lady advised me it was a once off payment and for a wonderful packaged treatment, I was completely mislead, I was trapped into a contract which I asked to be cancelled the minute I received a email the 26th of March 2018 saying I was a member, which means they should have cancelled it as it was within 5 working days from the 20th of March , Today the 6th of April 2018, I contacted them to find out if my membership was cancelled before they make any deductions to start off with and they failed to do so!!!, I haven't been to the spa before, I have never experienced their services before and I requested that it was cancelled and instead the call center agent tried to **** me further into a lower package instead of cancelling my membership, there's a big difference between cancelling and applying for a lower rated membership, All I request is a cancellation. Reason for my request is I am not working and can not afford this type of membership. I have read other reviews about Moi moi where the same thing has happened to them, and I would not like that to me in a month or two months time.

Please can Moi Mooi just cancel the membership, I haven't used your services and I don't intend to use it so why should I be forced into paying for something I wont be using.