Bullsh***ers

I am so disappointed with my last experience with MoiMooi. I have been trying to book online for easily 2 weeks now but have no luck getting online. The problem is also that the hours their call centre is open is when I’m also working so I cannot always phone! So yesterday when I finally got hold of them on a call - they advised that they are fully booked! The lady on the call was rude and not at all accommodating. When I asked if I can have my treatments carried over to next month, she said no I cannot because I should’ve booked earlier. (Like I haven’t tried) After I told her that I have been trying to but I cannot get online - she said oh they are aware that there is a problem! So I would like to know how the hell am I supposed to book earlier if you know there is a problem?? So yesterday I tried sending an e-mail to cancel my accounts as well as request back my money GUESS WHAT?? Their emails aren’t working either!!!! I have tried 3 times already but it comes back! And then you just want to take my money! They have some nerve. They don’t even offer me to change it over for makeup or shampoo products! Just straight- you loose out... Funny thing is that some lady from the JHB branch phoned me roughly two weeks back and asked if I was happy - I said that I am and that I am referring everyone (big mistake) then she asked if I was having any problems booking online - so I said that I didn’t have any last month but I’ll be booking in the next week online for the next set of treatments. That means she even knew there was problems yet she told me jack s*** otherwise I would’ve made a plan! I am looking for anyone that can assist me in taking these ******** to court? How do I go about it? I have already done my research and I have seen a lot of things where these people take money when they aren’t supposed to. Thank you Madeleine