1 reviews | Active since Aug 2020
MoiMooi
<div>Never in my life have I dealt with such a horrible business! I cancelled my membership which they had claimed to never receive. Cancelled again, and I got confirmation, I got told about a cancellation fee which was deducted at the end of the month.
Months later I got monies deducted again, apon query I got told that I still have money owed, to this date I have sent multiple mails asking exactly how much is owed because I only know of one R499 amount when I had lost my card and stopped transactions. I got deducted by R249.50, sometimes multiple deductions in a month. Apon query they explained they have to “break up amounts to make up for their money not being paid before cancelling memberships”.
This is ridiculous, currently R1996 has been deducted and I’m struggling to get hold of the Felicia lady for over a month?? Consumer Council SA needs word of this business!
Wonder why their “good reviews” are all 5 star, and multiple reviews done on one day??? Can “Angelique from head office” please contact me as these reviews all say she’s the most helpful person ever. </div>
Your membership was scheduled to be cancelled however your final payment was unsuccessful due to insufficient funds in your bank account. The monthly amount owed was reduced in order to make it more affordable for you.
An agent will contact you once again in order to clarify the process moving forward even though there has been recent correspondence ( latest this morning).
We apologise for your misunderstanding.
Yours Sincerely,
Customer Service Dept
ps. we have many positive reviews, not all in one day but over many years. We are extremely proud of our 4th position on Helloipeter and our good standing on line in general.
Your membership was scheduled to be cancelled however your final payment was unsuccessful due to insufficient funds in your bank account. The monthly amount owed was reduced in order to make it more affordable for you.
An agent will contact you once again in order to clarify the process moving forward even though there has been recent correspondence ( latest this morning).
We apologise for your misunderstanding.
Yours Sincerely,
Customer Service Dept
ps. we have many positive reviews, not all in one day but over many years. We are extremely proud of our 4th position on Helloipeter and our good standing on line in general.