JM
Juwairiya M

1 reviews | Active since Jul 2018

28 Aug 2018, 10:59

Booking system is an absolute nightmare

I joined this spa membership in May. Theoretically, it sounds great. But practically, it's a nightmare. I had no issues with the treatments - they're great and it's worth it. On one occasion though, my massage the****** was a little too chatty and unnecessarily giggly and it just came across as unprofessional. Anyway, the booking system is quite a nightmare. It's like the hunger games. You kind of have to be on the prowl on the first of every month or the bookings get scooped up and there goes your money :) Ironically, I have to stress to book massage therapy sessions to relieve my stress. It makes no sense. I usually like to do massages on a whim especially when I feel super stressed. Also, it just feels like far too much admin. I have elected to cancel.

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Replies (2)
MoiMooi
MoiMooi's reply28 Aug 2018, 14:30
Official

Good Day Ms Mohamed,

Thank you for allowing us the opportunity to resolve your query.

Your comments were noted and appreciated.

We look forward to your next visit so we can continue to provide you with the service you deserve.

Sincerely

Client Service Department

JM
Juwairiya M's update13 Sept 2018, 08:30
Reviewer Update
Moimooi was very efficient in resolving this issue which I am quite impressed with. They were extremely accommodating. Shout out to Ryan for getting back to me within a day and helping me out! Nonetheless, I will still be cancelling my membership. Being a working woman, I am only able to enjoy these spa facilities over the weekend ... and its impossible to get any bookings over the weekend. This is obviously not a reflection on the spa or their services. Its merely just due to personal circumstances.