1 reviews | Active since Jul 2018
Booking system is an absolute nightmare
I joined this spa membership in May. Theoretically, it sounds great. But practically, it's a nightmare. I had no issues with the treatments - they're great and it's worth it. On one occasion though, my massage the****** was a little too chatty and unnecessarily giggly and it just came across as unprofessional. Anyway, the booking system is quite a nightmare. It's like the hunger games. You kind of have to be on the prowl on the first of every month or the bookings get scooped up and there goes your money :) Ironically, I have to stress to book massage therapy sessions to relieve my stress. It makes no sense. I usually like to do massages on a whim especially when I feel super stressed. Also, it just feels like far too much admin. I have elected to cancel.
Good Day Ms Mohamed,
Thank you for allowing us the opportunity to resolve your query.
Your comments were noted and appreciated.
We look forward to your next visit so we can continue to provide you with the service you deserve.
Sincerely
Client Service Department
Good Day Ms Mohamed,
Thank you for allowing us the opportunity to resolve your query.
Your comments were noted and appreciated.
We look forward to your next visit so we can continue to provide you with the service you deserve.
Sincerely
Client Service Department
