Booking done weeks ago, arrive at the place to be sent home by staff as they were unable to accommodate due to lack of staff

Hi

Firstly to get a booking from you guys are difficult especially over weekends.

You sometimes have to wait for the day to open up and either get up very early in the morning to get a booking for the specific day.

I booked a couple Swedish massage for the 8 October 2017 @1:15 to 2:15 for a couple that was getting married and drove all the way from Atlantis for this.

Upon arriving at moimooi they were sent home because you guys did not have enough staff to accommodate an appointment that was made weeks ago.

I was so embarrassed and disturbed about this I did not know what to tell them or say to them...

Every month I ensure that you guys are paid and this is the treatment you guys?

I call in this afternoon at 1pm for assistance and the lady at the switchboard is unable to assist me after the phone dropping more than 4 times I am told that I will receive a call back. It’s now 1:30pm and no 1 has gotten back to me.

You guys are extremely unprofessional and I expect a call back ASAP.