EJ
EMW J
1 reviews | Active since Oct 2013
31 Jan 2018, 10:35
Bad Service Unauthorised debits after cancellation
I registered the 09 Jan 2018,received membership the 12 Jan 2018. Had to cancellation due to unforeseen circumstances and send e-mail 18 Jan 2018 .Received an e-mail stating that my cancellation will go through after final payment and I rep**** that i have not used the facilities and the contract is a week old. Did not get feedback and send another e-mail this morning . Received a call after 3 e-mails and was told that the cancellation will go through at the end of Feb,so they are going to deduct Jan and Feb and then the contract can be cancelled.In turn no facilities was used and I was told it my fault that I didn't use the fascilities after I was advise to cancel the appointments I have made.
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Replies (7)0
Replies (7)EJ
EMW J's updateReviewer Update
08 May 2018, 13:35Just to inform you that i have picked up my contract is not cancelled as the money was still deducted at the end of April.I called and explained the situation they said I will only receive a refund in 2 weeks time.I asked if I can get my refund urgently or escalate this to the manager and were told that although I speak to the manager,I will not receive it earlier than 2 weeks.Is this not terrible customer service for a business ?
EJ
EMW J's update08 May 2018, 13:35
Reviewer Update
Just to inform you that i have picked up my contract is not cancelled as the money was still deducted at the end of April.I called and explained the situation they said I will only receive a refund in 2 weeks time.I asked if I can get my refund urgently or escalate this to the manager and were told that although I speak to the manager,I will not receive it earlier than 2 weeks.Is this not terrible customer service for a business ?
EJ
EMW J's updateReviewer Update
08 May 2018, 13:35Just to inform you that i have picked up my contract is not cancelled as the money was still deducted at the end of April.I called and explained the situation they said I will only receive a refund in 2 weeks time.I asked if I can get my refund urgently or escalate this to the manager and were told that although I speak to the manager,I will not receive it earlier than 2 weeks.Is this not terrible customer service for a business ?
EJ
EMW J's update08 May 2018, 13:35
Reviewer Update
Just to inform you that i have picked up my contract is not cancelled as the money was still deducted at the end of April.I called and explained the situation they said I will only receive a refund in 2 weeks time.I asked if I can get my refund urgently or escalate this to the manager and were told that although I speak to the manager,I will not receive it earlier than 2 weeks.Is this not terrible customer service for a business ?
EJ
EMW J's updateReviewer Update
07 Aug 2018, 07:44Had called and send e-mails and still no response from the company as to when I will receive my refund.This is really Pathetic service.
EJ
EMW J's update07 Aug 2018, 07:44
Reviewer Update
Had called and send e-mails and still no response from the company as to when I will receive my refund.This is really Pathetic service.
EJ
EMW J's updateReviewer Update
17 Oct 2018, 10:10I still have not received my refund an nobody from Moimooi respond to my emails.
EJ
EMW J's update17 Oct 2018, 10:10
Reviewer Update
I still have not received my refund an nobody from Moimooi respond to my emails.
EJ
EMW J's updateReviewer Update
06 Dec 2018, 06:27Its almost a year and still waiting,no response and very very bad customer service
EJ
EMW J's update06 Dec 2018, 06:27
Reviewer Update
Its almost a year and still waiting,no response and very very bad customer service
EJ
EMW J's updateReviewer Update
15 Jan 2019, 17:20Its year later and I'm still waiting for my refund .
EJ
EMW J's update15 Jan 2019, 17:20
Reviewer Update
Its year later and I'm still waiting for my refund .
EJ
EMW J's updateReviewer Update
04 Mar 2019, 17:28I called again last week and the consultant said she have to speak to her manager but it will take a month for the refund. Thats what they said when I called last year as well
EJ
EMW J's update04 Mar 2019, 17:28
Reviewer Update
I called again last week and the consultant said she have to speak to her manager but it will take a month for the refund. Thats what they said when I called last year as well