BAD SERVICE

We had a wellness day at work and we signed up in August 2019. The following day we heard that we are going to move to Bellville and I then immediately called to cancel my contract and was told to send an email which I did. They deducted the payment of R200 for registration fee and then the R499. I did not realized that they were deducting until I started checking my bank statement and tried to find out who the people was that is deducting monies from my account. Eventually I traced it down to Moimooi and started phoning them as asked for my refund. Firstly I was told that the lady that was supposed to cancel the contract did not do it and then she left the company, but they promised to send it through for a refund. Then I had to send another email about this and I was getting all up tight as they keep on telling me different stories each time that I contact them. Then when I contact them again one day, they said but refunds take between 60/90days. I freaked out as this was totally unacceptable and it was not my fault as I have done everything that was expected of me. I contacted them again today to hear what the story was as I feel that they need to give me interest on my money as it is almost 7 months since I have cancelled the contract with them and every time when I call them more promises is made. Just to hear once again that they are pushing to get the payment through and it is now a very old sad story! Never in my life was I SO DISAPPOINTED in a company or have I been treated like this!! I will tell everybody that they need to stay away from Moimooi as to me they are not treating their customers fairly. They are people who just promise and nothing happens.