Bad Service

Good day, When I subscribed ,I I asked that the first debit order go off in May and there were a lot of things that were not clear until the other gentleman gave me a call and explained to me. When he came to a point of saying the first debit order was going to be in April I specifically asked him to make it the 25th of May ( if you record calls please go back and listen to them) and in his response he said no problem he would change it..

Then in May a lady called me again asking me to join and telling me that I can only start paying in June and told me that the special started in April (please go back to listen to this one as well) I told her that this was new to me and she told me that I can get the May month free as April has passed ( one employee is telling you this and the other is telling you that)

To my surprise a debit order went off in April and I disputed it I mean what is the point of even saying " the calls are recorded ..." when no one even listens to them. I just called Taryn wanting to make a booking as May debit order went off, she tells me that my account is in arrear I need to make a payment ASAP" she did not even try to ask or refer to the so recorded calls to see if I really have specified on when the first debit order should go off . I fail to understand why I am obligated to make a payment for something I did not agree to.