BAD MASSAGE & Poor Customer Service
On Sunday 29th July I went for a hotstone massage where the the****** app**** pressure while using the stone to my neck. A hotstone massage is meant to be relaxing but instead I left with severe pain in the neck. When informing the spa of my bad experience, I attached my doctors Certificate stating I had a neck injury. Diann was meant to investigate my complaint, however she was too nonchalant and had no way of working toward a resolution and show empathy at the same time. Instead of reasoning with me, she took no ownership of the situation, coming from a customer service background, I would have been fired for this very act should it have been me. She then proceeded to call me not allowing me the opportunity to speak and went ahead with canceling my subscription. I was charged for August but was unable to book any treatments due to my account not being found on your system.
I would just like to let all my friends I referred to cancel their membership as soon as possible & those considering joining not to. I do apologize recommending such a horrible place that has no ethics or put their clients needs first.
Good Day Zureida,
Each consumer is entitled to their own opinion regarding their experiences at particular companies, with that being said each case is based on their own merits.
We have reviewed your Spa complaint and have made contact with you since your Facebook submission.
We will endeavour to resolve this issue and have already address of the complaint with the relevant managers.
“Hello Peter” has been a great platform for us to resolve client concerns and issues.
Please feel free to liaise with our company to ensure that this matter is resolved.
Have a MoiMooi Day.
Client Services Department
Good Day Zureida,
Each consumer is entitled to their own opinion regarding their experiences at particular companies, with that being said each case is based on their own merits.
We have reviewed your Spa complaint and have made contact with you since your Facebook submission.
We will endeavour to resolve this issue and have already address of the complaint with the relevant managers.
“Hello Peter” has been a great platform for us to resolve client concerns and issues.
Please feel free to liaise with our company to ensure that this matter is resolved.
Have a MoiMooi Day.
Client Services Department