Bad Management

On the 29 August I attended Milk and Honey spa in association with Moimooi for the first time. I booked a 30min express manicure. After an hour she still had not finished. The the****** was clearly not paying attention to the time she took with my nails, I did advise her that I was on my lunch break. I was pressed for time and needed to be back at work, she assured me she would be quick. The the****** took an hour to do half a job. I left the spa with no nail polish on my nails and lotion on only one hand. When I explained to her that I need top go because shes way over time, she said "Okay you can go now" Not even an apology! I arrived back at work late and without nail polish on my nails. I was furious that my time had been wasted like that. I then sent a complaint to the company on the 30 August. The agent Natalia rep**** saying that I would receive a call from the manager later on during the day. Till this day I have still not heard from the manager. I am constantly calling and requesting to speak to someone in charge but there never seems to be anyone available. Half of the time I got put on hold and cut off. The other half i get transferred to a department, soon as i go through, the call drops! I got through to the cancellations department once who was not able to cancel my membership. The cancellations agent argued that they have not received any emails from me with regards to this matter and insisted I email through the correspondence, which I did. I was promised yet another callback which didnt happen.

All I want is for my monthly membership to be cancelled and for my 399.00 monthly fee to be refunded to me. I wonder if this manager even exists I want nothing more to do with this company as i think their customer service is an absolute joke.

Regards