Fvds
Fatima van der schyff

1 reviews | Active since Jan 2014

31 Jul 2018, 16:28

Awesome customer service

After struggling to have my subscription sorted since December 2017 and the worse service in February from Tarryn at the call centre which sent me over the edge FINALLY someone with some brains, awesome customer service s****s calls me after many months of unanswered e mails. Shanice Jansen takes over my query no matter how I took my frustrations out on her she kept her composure dealt with my issue with such great professionalism and s**** and within less than 15mins and two feedback calls later she managed to sort out my query . She is a real asset to the otherwise ill equipped Moimooi customer service team - The management must invest in more staff like Shanice she is a real gem. A huge thank you Shanice.

0
Replies (3)
MoiMooi
MoiMooi's reply02 Aug 2018, 14:30
Official

Thank you the good review submitted for Shanice. We endeavour to always accommodate our clients where we can. Our clients are important and our Client Service Department representatives are focused on enhancing our client experience offered.

Thank you for your patience.

Have a MoiMooi day further.

Sincerely

MoiMooi Client Service Department

MoiMooi
MoiMooi's reply02 Aug 2018, 14:31
Official

Thank you the good review submitted for Shanice. We endeavour to always accommodate our clients where we can. Our clients are important and our Client Service Department representatives are focused on enhancing our client experience offered.

Thank you for your patience.

Have a MoiMooi day further.

Sincerely

MoiMooi Client Service Department

MoiMooi
MoiMooi's reply02 Aug 2018, 14:31
Official

Thank you the good review submitted for Shanice. We endeavour to always accommodate our clients where we can. Our clients are important and our Client Service Department representatives are focused on enhancing our client experience offered.

Thank you for your patience.

Have a MoiMooi day further.

Sincerely

MoiMooi Client Service Department