1 reviews | Active since Oct 2018
Another unauthorized debit complaint
Please stop debiting my account. I cancelled the service not even a week after I signed up because, to date, I have not received any confirmation of a membership contract or policy documentation. I also visited Hellopeter and saw the numerous bad reviews (which I am now experiencing myself)
You'll have debited R1200 off my account and inconvenienced me. I have made debit order reversals and stop orders, but I see you'll just change the reference number and keep debiting. I now have no choice but to change my banking details which is a huge inconvenience and is really unfair.
So many people complain about this, when will you'll get the message? If a person cancels it means they do not want your service anymore, which in turn means you cannot charge them for that service.
STOP DEBITING MY ACCOUNT
Good Day Endrea Richards,
Each consumer is entitled to their own opinion regarding their experiences at particular companies, with that being said each case is based on their own merits.
We have reviewed your complaint and we have determined that your account was actually in arrears.
Should your cancellation payment in August had been successful we would not have resubmitted your account with bank costs incurred for further debiting.
We always endeavour to settle matters in an amicable nature, however negating vital information on an open platform is not good practice.
“Hello Peter” has been a great platform for us to resolve client concerns and issues.
Please feel free to liaise with our company to ensure that this matter is resolved.
Have a MoiMooi Day.
Client Services Department
Good Day Endrea Richards,
Each consumer is entitled to their own opinion regarding their experiences at particular companies, with that being said each case is based on their own merits.
We have reviewed your complaint and we have determined that your account was actually in arrears.
Should your cancellation payment in August had been successful we would not have resubmitted your account with bank costs incurred for further debiting.
We always endeavour to settle matters in an amicable nature, however negating vital information on an open platform is not good practice.
“Hello Peter” has been a great platform for us to resolve client concerns and issues.
Please feel free to liaise with our company to ensure that this matter is resolved.
Have a MoiMooi Day.
Client Services Department
Good Day Endrea,
We are glad that we could reach an amicable resolution regarding your query. Feel free to contact us with any other queries you may have. We do urge you to make a star conversion to your post so that we can close of this matter and label it as resolved.
Regards
MoiMooi Client Services
Good Day Endrea,
We are glad that we could reach an amicable resolution regarding your query. Feel free to contact us with any other queries you may have. We do urge you to make a star conversion to your post so that we can close of this matter and label it as resolved.
Regards
MoiMooi Client Services
Good Day Endrea,
Thank you for the reaching out to us and allowing us to assist you to resolve your complaint.
Our spa manager has informed us that after your appointment yesterday you left happy and we are looking forward to seeing you on your next appointment on Sunday.
Please feel free to contact us on contact *** for a speedier response to assist you with any future queries.
Have a MoiMooi day further.
Regards
Client Services Department
Good Day Endrea,
Thank you for the reaching out to us and allowing us to assist you to resolve your complaint.
Our spa manager has informed us that after your appointment yesterday you left happy and we are looking forward to seeing you on your next appointment on Sunday.
Please feel free to contact us on contact *** for a speedier response to assist you with any future queries.
Have a MoiMooi day further.
Regards
Client Services Department