Hellopeter
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MB
Mutinta B

1 reviews | Active since Nov 2018

07 Nov 2018, 08:26

Absolute WASTE of time

What an absolutely dysfunctional way to run a business!! Honestly what do you guys believe you are doing.

I went into their Parkhurst branch on the 23rd of October with this dream of being able to sign up and receive treatments. Absolute nonsense. I paid my R200 and took the number of a Ms Catherine Turner (who was also a very questionable placement at front of house) This girl said i could call her to make a booking until i had been registered in the Capetown Office. Needless to say that was a total waste of my time so much so, that I drove back to the spa to ask What the actual **** was happening??!. Apparently Catherine was not there anymore so I was to speak to a Lauren Marks. Lauren was so kind, wanting to help me but that too was short lived. Till today Ms Lauren Marks does not take my calls. I have driven to the spa twice in attempts to speak to someone and i keep finding the helpless The******s who have no idea on how to help me. I have sent emails to ********** I have logged call requests, even attempted to have a live chat on their site but there is JUST NO WAY TO CONTACT THIS SPA!!!! This is so so so so so terribly run. I have no words for the amount of wasted time, petrol, airtime and data this whole experience has been. I read the Hello Peter reviews and thought "That wont be me" But here i am. ****ed to the 9's because of this place of peace being a nightmare!!!

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Replies (3)
MoiMooi
MoiMooi's reply07 Nov 2018, 10:33
Official
 Dear 

We acknowledge receiving your complaint. This matter will be addressed accordingly and feedback will be communicated as soon as possible. 

Regards 

MoiMooi Team 

MoiMooi
MoiMooi's reply07 Nov 2018, 12:29
Official
 
Good Day Mutinta, 


Each consumer is entitled to their own opinion regarding their experiences at particular companies, with that being said each case is based on their own merits. 

 “Hello Peter” has been a great platform for us to resolve client concerns and issues. 
One of the biggest causes of client dissatisfaction is miscommunication and we will do our utmost to ensure that we resolve your concerns raised. 

Thank you for allowing our client service consultant to contact you, and assist in resolving your matter. 

We would like to wish you a happy birthday for tomorrow and look forward to assisting in your future pamper sessions.

Have a MoiMooi Day. 

Regards
Client Services Department 

MB
Mutinta B's update19 Mar 2019, 11:38
Reviewer Update
So after all of this to get signed up: 1. I still got double charged on my registration fee. This was to be rectified with extra treatments or a super long waiting period because you do not have a functioning in house financial department. How this is my problem, I dont understand 2. After cancelling my membership, I still received a debit order, I call in and am told that it was a system error and again I must either choose treatments or that stupid long wait to get my money re-reimbursed to me 3. I was told that I would receive an email that I could take to my bank which I have not recieved The amount of times that I have had to call your call center is crazy, this membership is abusive. How do you make so many errors that cost people so much time to rectify?? How do you not have a 5 day cooling period to amend these mistakes as an organisation that runs with this as a primary function. Everything at MoiMooi needs to be reworked, from your booking processes, registration process, member sign up and most importantly your financial systems. This is far too messy for the scale that you say you work at!! JUST DO BETTER, honestly!