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Good Day

I'm feeling very Unhappy, upset and angry with MoiMooi.

I'm spreading the news of your Beauty Salon and promoting your business. And this is how a loyal client is being treated.

Firstly I made an appointment on the 2 July and it was cancelled on the morning of the day of my appointment. I had to make other arrangements, which I was very upset due to the fact it was a hair appointment and I had a meeting which I had to attend. I had to go to my appointment with out my hair being done.

Further more, I make sure there's enough money in my account and work very hard to earn my bucks. Hence me having this package to spoil myself and my loved ones.

Money was deducted from my account for June and July. June amount I reversed. However for July's amount I couldn't reversed the R249.50 on the 1 July, due to Debi check status. I requested a refund via telephone but still didn't received any feedback. Further more, another debit order went off for R499, but was returned on the 7 July. This doesn't look good on my credit profile and effect my credit score. I'm paying every month my membership why must unnecessary debit orders be done on my personal account. Please refund my R249.50 or on the 1st when my normal membership fee goes off, than deduct the difference of the R499. Please do not make double debits. Everytime I need to pay bank charges for the reversal and other bank charges for a debit order aswell.

I feel I'm being taken for granted where my treatments/bookings and money is concern. As mentioned above, I'm a loyal client and I'm promoting your business. This is not fair.

Today after sending the above email to MoiMooi, Diann who works for MoiMooi contacted me.

The more I tell her to check her bank statement the more she's telling me what was captured.

I emailed her my screen shorted bank statement to proof they deduct everytime more than what they suppose to.

The more I tell her to check the cashbook/bank statement and not the system because they couldve made a mistake. Hence me sending her my proof of my bank statement(screenshotted).

Tonight they deducted again a R249.50.

Please refund both payments of R249.50.

I don't owe MoiMooi a month.

Diann must go check there bank statement because I'm not going to do her work for her. I can't print or email my bank statement because I don't have that facility at home. She has the proof with her all she need to do is take the bank statement out of the file or request the file form who's doing the cashbook/ capturing of the bank statement and check the dates I send to her.

I don't have the time to correct MoiMooi's fault.

I checked my statement and I screen shotted and send to Diann. She need to check on the bank statement it self and not the system what was captured. They captured wrong. Which mistakes happen. I'm a bookkeeper so I know.

Kind Regards Fianca van der Vindt Cape Town MoiMooi ***