enterting of rooms without knocking

However we were highly disappointed by the level of service your staff member Rero I hope Spelled his name correctly. <br> <br> - on the 4th of March 2016 at 14:30 we reported that the toilet is not working to Rero and we were told the plumber is coming.<br> <br> - 16:30 still no sign of Rero and the plumber, we decided to go out for a drive.<br> <br> - at 20:45 we came back to your premises and at 21:05 to our shock your staff member Rero enters the room without KNOCKING asking us if the toilet Is fixed, he started fiddling clearly he didn't know what he was doing and he started to sing out loud to music <br> That s when we asked him to leave because it was clear that he did not know what he was doing.<br> <br> -eventually the next morning(5th march) the toilet was fixed by another member of your staff just after breakfast<br> <br> This was not the kind of service we were expecting from your BNB you have a beautiful place but the manner that the customers are treated is shocking especially entering of rooms without knocking and we suggested to Rero we need to take down cell phone numbers so that we can communicate if there <br> is A problem but he declined saying its not necessary. If our family and friends ask