Moerats ****ty service

I can concur/ relate to all the negative reviews done. For what we were promised & what was delivered is way apart.I wrote to them, including Dawn Mountain's management as they a " preferred listed contractor" They did respond after being promted. They started off very " professional " & came across as the " experts" Herewith the list of some concerns, to which they rep**** & we debunked and pointed out their lies.Then they just stopped to respond. And that is how the cookie rolls, event in, event out.

- Constant reminders for pmt.5 months before the function 50% of monies pd. - Their sound engineer did not deliver a quality product.We specified. -The services of the catering was ridiculous & poor.Mostly inexperienced individuals.No pride in their job & sloppy. -The guest kust on board was small & no- one to guide as the numbers on tables were flat & on a piece of cardboard. - Caterers not following when to serve starters after being discussed beforehand. -Till now called & messaged jars of Atchaars left behind to return, still not done. It's fine for now, hope it was passed on to the Rehab.centre. -The Nougats were not put on the tables as we instructed. Luckily I ordered the main meal separately & paid for it separately.The taste saved the day, but the Biryani was not dished properly onto plates & was served cold.They as Caterers should use common sense as to the warmth of food. -The Bashew drinks were not put on the table and only brought when people were almost done eating. - we provided nescafe coffee but this was not even served. - no paaper/Naan were put on certain tables. When people requested they were told there's no more - single platter is served for a table of 16 people. There were numerous tables where there was no 2nd serving. - there were either too little waiter or not enough supervision to manage the process - the staff personal attire were unappealing and some wearing torn clothes - the cards were not checked before being printed and stated ******ints instead of condiments. People were laughing at these cards - no chairs were put in reception and all stacked up in prayer area - salad bowls with no s****s, people had to ask - crockery plates and glasses had cracks in it and this was pointed out to Reza and waiters. - some cutlery full of dust - vegetarian seating was not printed out after numerous discussions - tables were crowded as a result of too many flowers, reza acknowledged this

Their premium service quote was R30k than our preferred caterer who was unavailable for that date. There are many more issues and we raised it with them but they are not bothered as they have been paid already. Dawn Mountain management passes the buck.