Modimolle Municipality

I want to complain about the service at Modimolle Municipality, last year they disconnected my parents power due to account being in arrears. My parents are pensioners so they have app**** for an indigent. We been waiting for feedback from Municipality regarding the update of the indigent. So we asked them how much we can pay to be connected again they gave us a figure which we did pay. W then spoke to Johannes Molekoa what we can do in the interm so we dont experience such again.He said nohting yesterday they disconneceted again. When we call him he is so so rude. He is not helpful he doesnt allow you to ask questions or raise any concerns. I mean we dont have control over the timeframe of the applications. This is simple after payment i asked Johannes Molekoa what can we do while we waiting for the applications. Now hes saying we should pay 30k whos got such an amount laying around. How can escalate the matter?