worst service ever.

<p>So I received a cloud nine for Christmas in 2014, bought the 09.12.2014 and registered online for the 2 year warranty on the 14.12.2014 which is still within the first 14 days of purchase.</p> <p>My flat iron then goes faulty in August and had it delivered to Partners in Garden Centre thinking that it will be sorted out seeing that it's still within the warranty.</p> <p>I then get told I need to pay for a replacement or pay to have it repaired? Eventhough it's within the 2 year exchange warranty. </p> <p>I was then told to fight with Modern care myself if I wanted a replacement. </p> <p> </p> <p>Documentation was sent through to the claims department on the 16th September and was told by Modern care that the claims department will be in contact with me and up until today I have not heard from Modern Care or from the "claims department".</p> <p> </p> <p>I'm without my cloud nine for a month now with no luck from Partners nor Modern care and I think this after service is disgusting. </p> <p>There is no sense of urgency to this matter, I always have to find out if there's any feedback.</p> <p> </p> <p>I get that there's a lot of claims that needs to be seen to but why does t become my problem? </p> <p>I've sent emails to Partners head office and to modern care and nobody seems interested in helping me.</p> <p> </p> <p>I will never advise anybody to buy a cloud nine.</p>