No assistance

I received a Cloud 9 for Christmas 2014 and this morning noticed that it made a continuous beeping sound and that it wouldn't get warm at all. I found it strange that it would happen after a year of handling it with care, making sure it wasn't dropped or knocked, so I called Partners hair design where it was purchased and explained the problem, they told me that I'd have to call Modern Hair and Beauty since they bought Cloud 9 over. I then called and explained the problem again and the assistant told me I would need a receipt otherwise they wouldn't be able to help me, after explaining that it was a gift, I received the same answer. I find it extremely unhelpful considering that they should be able to check that it's original and/or at least refer me to a Cloud 9 repair centre.