MODERN HAIR AND BEAUTY DISGUSTING SERVICE - CLOUD 9 BAD PRODUCT

<p>I am beyond annoyed and disgusted with the terrible service from MODERN HAIR AND BEAUTY who I assume administers CLOUD 9 HAIR in South Africa.</p> <p>Lets start with this: I’ve had a GHD for 11 years (eventually gave in, in May 2016), this comes with a 2 year warranty, when it suddenly stopped working around 1 year 5 months later, we contacted their head office in Durban if I’m not mistaken, the next day it was collected, roughly a week later I received a brand new Iron sealed in a box no complications.</p> <p>I bought a Cloud 9 Original Styler end July at Edgars in Canal from the Bionic hair studio as it was on sale, and 4 months later the entire device starts heating up, sounds like its sparking with an electrical fault, and smells terribly like burn. So on 1 December, I go onto their website and find the customer service number, I call and the phone rings and rings – NO Answer. Eventually I get through and I am transferred to Olivia, who advises that I need to complete a Returns form and submit proof of purchase with this. I submit these documents on 2 December, and ask to be notified when my documents are received – NO Response. Toward the end of the day I decide to call to confirm that everything is in order, when I do eventually get through, Olivia tells me my device was not registered on the Cloud 9 website and that I would have to pay for repairs which could be around R1000 or more. Bare in mind that I paid over R2000 for the thing in first place, I might as well buy a new better product then.</p> <p>So I insist that it was registered and ask Olivia to hold while I search for the proof that I received via email when it was registered, she asked me to email the proof to her instead, so I agree, hung up and continue to search for the proof. I find it and continue to forward it to Olivia, and my email fails about 6 times and I try from a different email address and it still fails. At this point, I’m thinking is this company even legit? So I try and call again for like half an hour and NO Answer.</p> <p>I’m now rightfully frustrated, and decide to Google Modern Hair And Beauty and find a different number for reception. I call and Jowene answers the phone, I explain my story to her, she offers to check if it is indeed registered, she says that it was registered with an incorrect serial number which is why Olivia couldn’t pick it up, but confirms that it is registered none the less.</p> <p>I’m told that “the lady that processes the claims will only be in on Tuesday” (6 December), so I request that someone please contact me on Tuesday with an Update – NO CALL ON THAT DAY.</p> <p>I call the Wednesday afternoon, thinking they had a lot of work but surely it should be processed by now. Jowene confirms that a new device is being shipped and should be delivered by Friday (9 December). I question the fact that they haven’t collected the broken one yet but she insists a new one will be delivered and the broken one collected afterwards. Not a problem with me as I’ve been without an iron for nearly 2 weeks now. – NO DELIVERY EVEN BY MONDAY MIDDAY.</p> <p>I called Monday (12 December) and Jowene says “I’m so tired of this Cloud 9” and to my shock I don’t even know what else to say. She then tells me the exact same thing she did last Wednesday, that its being shipped this evening it will be delivered by Wednesday. I question her on this and I could hear the irritation in her voice. She offers to send me the tracking number via Email. Eventually I receive the email with a screengrab of what looks like her computer, but adds “No tracking details showing on the courier companies website yet”. Apparently its been invoiced (the screengrab) which I don’t understand but ok. So I notice it says “C9 REPLACEMENT WIDE STYLER” *Note I have the original iron not a wide iron!</p> <p>I respond to query this and the response “I have advised that they need to correct it now.”</p> <p>Today (14 December), I get a message from my brother at home (collection/delivery address) that there was someone to collect my old iron but no new one was delivered. I called the Courier company and am told that there is no delivery for the tracking number on the waybill. Unless there is a different tracking number but MHB would have to provide me with it.</p> <p>Im beyond fed up with company, the lack of respect for its customers, the terrible service that I’ve received. As soon as I told a hairdresser that my Cloud 9 broke, her immediate response was “good luck their service is terrible since the new company took over” – this before I told her my situation.</p> <p>I don’t even want to contact them again, I just want my iron replaced and an apology!!!!!!!!!!!!!!!!!!</p> <p> </p> <p>PS I WOULD GIVE A NEGATIVE 5 STAR RATING IF POSSIBLE!!! but Hello Peter Only allows 1 - 5, Please edit this Hello Peter</p> <p> </p>