Faulty Cloud Nine x3

<p>I purchased my Cloud Nine at Partners Hair Design on 31 May 2015. It broke the first time time on 01 August 2015. Modern Hair and Beauty then emailed me and I forwarded my relevant documents which included the serial number and proof of payemnt etc. They replaced the Iron on 25 Novemeber 2015. It then broke again the 02 February 2016. Again the process with no documentation as I was already on the 'database'. It was then replaced a month later. On the 06 September 2016 it broke again, I couldn't understand why and this was frustrating as it was a constant back and forth. I then contacted the same lady (The manager) who I was corresponding with previously she passed it on to someone else.</p> <p>This person asked my details and I forwarded the documentation which was orginally sent when this occured the first time. After processing my documents she briefly rep**** stating that the serial number of the Iron which I initially provided was incorrect. I then mentioned that the previous Irons was approved and Modern Hair and Beauty never mentioned that it was incorrect then yet they they tell me now after the third incident. She then rep**** giving me the following options - </p> <p> </p> <p>During our returns process we have noticed that your product is no longer in its manufacturer’s warranty. Your iron was originally purchased the 31 May 2015 and was not registered therefor you only had a one year warrantee.</p> <p>In saying that, we have two options available to you.</p> <p>Option 1: We assist you by processing a repair on your product, the cost implication to you is R800 including VAT. This process usually takes 10 working days. We arrange collection and drop off on your behalf.</p> <p>Option 2: This is a gesture from Modern Hair and Beauty to help consumers who are out of warranty on the Cloud Nine Hair products.</p> <p>We are willing to offer you a 40% discount on the purchase of a brand new product with full warranty(Needs to be registered online within 14 days for a full warranty).</p> <p>This offer is available on any of the Cloud Nine Hair tools.</p> <p>Please let us know of your selection or if there is anything else we could assist you with.</p> <p> </p> <p>I couldn't understand what the issue was since they replaced it before and the orginal iron was replaced with the second who broke and then the one I currently own and have had for 7 months. </p> <p> </p> <p>I am so dissapointed and frustrated. This product had such good reviews and I was so excited to finally purchase it. I rep**** to this lady stating my frustrations and concerns on the 05th of October 2016 and have had no feedback since then. </p>