Dissatisfaction on cloud 9 refund

I placed a order on the 17 August for a cloud 9 wide Iron Christmas gift intended for a gift and made payment immediately. I waited 1 week for the iron to be delivered. I eventually call modern hair & beauty to find out were the iron was just to be informed by Olivia that it was still with courier that there was a problem with the dispatch. She then adviced me that the product would be sent over night. When i went home I was upset that I had to follow up on a parcel that they were meant to be tracking. The following day I requested a refund. I called in again on the 30 August and spoke to Kim who advised that they are waiting for the parcel to arrive back to them, keeping in mind I NEVER receives the iron. It took them 5 days for the iron to reach them. I called today 5 Sept to be told I might get my refund on Friday.....i have now been in this process for 4 weeks. The service i have received has been pathetic and I will discourage any one in future to buy anything form them. They have very poor customer service....never once during this whole process did they try to call me to follow up ...never again will I buy anything from this company.