sA
shanaaz A

1 reviews | Active since Dec 2016

07 Dec 2016, 09:37

Dissapointing

<p>i had a new styler for 10 months, received a styler and lasted 4 months. i app**** 21/11/16 (MON)for a replacement of this replacement styler. i had no feedback so i followed up thrice in one week, still no response. still no response the 2nd week so i called their Head Office and the contact person only knew that my name sounded fami**** and will look for the application. i emailed the MD, only then the their Head Office responded, giving me 2 options: 1) they fix it and i pay R800 or 2) buy a new one and get a discount. i declined both options as i was not happy with the products lifespan and this surely warrants me not to want to buy or fix it as this will surely happen again. I WILL NOT RECOMMEND THIS PRODUCT TO ANYONE ITS A WAIST OF MONEY AND TIME.</p> <p> </p> <p>UNHAPPY CUSTOMER</p>

0
Replies (1)
Modern Hair and Beauty
Modern Hair and Beauty's reply18 Oct 2018, 10:00
Official
Dear Shanaaz,

This message is to acknowledge your review and to note that the matter has been resolved by our Cloud Nine Customer Care division.

Kind regards,

Modern Hair and Beauty