Disgusting services and empty promises

<p>I bought my cloud nine hair iron on on 4 nov 2015 and it stopped working 25 oct 2016. I have a 2 year warranty on the hair iron. I contacted modern hair and beauty for repairs of my hair iron on 26 oct 2016 and was advised it would take 7-10 working days. A lady by the name of Jowene Clayton was in contact with me making empty promises which i have on email.....IN WRITING. She says that they have been trying to contact me when no one has. It is now 12 Jan 2017...3 damn months later and still nothing. The service is absolutley shocking as this company cannot deliver . i have been promised to the new hair iron day after day which once again Jowene has provided my in writing. This is by far the worat company i have ever dealt with. They cannot keep to their promises, they clearly have a dont care attitude and they have no sense of urgency either. They are pathetic</p>