Cloud nine flat iron

Cloud nine which was purchased via salon eve n steve in westgate mall in June 2015, which burnt out after not even being used that often,Iron was returned to salon on 25/10/2015.on tuesday 27/10/2015 contacted salon on *** only to be told that modern hair beauty had taken over cloud nine sa after my purchase and that there was a process to follow, i immediately contact modern hair beauty in epping wc on *** as the iron had cost R2500.00 and was less than 4mnths old,i spoke to Sharon on their customer care line who advised that a form needed to be completed and sent to them,i advised her that the iron was at the salon and a very kind lady at the salon,Thea,offered to complete the form and mail it to her directly in order not to inconvenience me,Sharon advised that a courier would collect the iron for replacement, i followed up on 29/10/2015 as to if the iron was collected but couldn't speak to Sharon as her line was constantly engaged,I then sent her an email hoping for a response,but nothing.I contacted the salon again only to find out that the product was still with them and not yet collected.All i want is for my iron to be replaced, but the service is pathetic....