No Responsibility Taken

The true test of a company is how it deals with problems. We are building a new house and bought R260,000 worth of appliance from Modern Appliance. We were encouraged to buy the appliances before needed because Modern Appliance would store them. They had good prices and we were referring them to other people. Our appliances and TV’s were delivered. We had 5 TV’s. They were delivered on 03 Oct. Between 03 Oct 17 Oct the TV’s were unpacked and installed. On 17 Oct we unpacked the last TV which was also the largest. On powering the TV on it was discovered that the screen was cracked. The TV still had all it protective covering. We immediately contacted Modern Appliance; the response we got was to file an insurance claim with our Home Owners Insurance. They advised Samsung would not do anything as it was not a warranty claim. We agree it is not a warranty claim it is a damage claim. We asked them many times to make us whole or at least a 50% discount on replacing the TV. The answer we got was a R500 discount on a new TV. We have other items to purchase but based on the lack of responsibility from Modern Appliance we will never buy anything from them again. Jut know that if you have any issues with your appliance your will be fully responsible even if it is not your fault, Modern appliance will take no responsibility.