GO
Gerhardus O
1 reviews | Active since Aug 2018
04 Dec 2025, 21:02
No Service - Nevermind Bad Service
Since I tried calling Modern Auto Parts, no answer, tried live chat on web page, 1 answer, and then BOOM, nothing. Tried whatsapp, Still no go. So I fixed my car with other spare shop parts. Its running perfect and you guessed it, STILL NO RESPONSE FROM THIS COMPANY...
So time to move on from them, Dont know how they manage to get 4 or 5 stars from other people but definitely not true since you cannot even get hold of the receptionist when calling....
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Modern Auto Parts's replyOfficial
06 Dec 2025, 10:38Good day,
I’m really sorry that this was your experience with Modern Auto Parts. You’re absolutely right – if you can’t get hold of us, it feels like there is no service at all, and that’s not acceptable.
We’re a small team and over the Black Friday period we were under heavy pressure while also dealing with ongoing issues on our phone lines. That’s an explanation, but it’s not an excuse. Your calls, WhatsApp messages and live chat should still have been answered or returned, and in this case we clearly dropped the ball.
Thank you for pointing this out so clearly. We’ve already:
Logged the phone problems with our provider again and are monitoring missed calls more closely.
Tightened how we handle WhatsApp and live chat so messages don’t sit unanswered when it’s busy.
Regarding our other reviews: they are from genuine customers who reached us and were happy with the service they received. Your experience shows that we haven’t been consistent, and that’s on us and something we’re working hard to fix.
If you are willing, please send us your preferred contact details via HelloPeter so we can reach out directly and see what we could have done better and how we can make this right, even if you’ve already repaired your vehicle elsewhere.
Thank you for the honest feedback – it genuinely helps us improve.
Kind regards,
Modern Auto Parts's reply06 Dec 2025, 10:38
Official
Good day,
I’m really sorry that this was your experience with Modern Auto Parts. You’re absolutely right – if you can’t get hold of us, it feels like there is no service at all, and that’s not acceptable.
We’re a small team and over the Black Friday period we were under heavy pressure while also dealing with ongoing issues on our phone lines. That’s an explanation, but it’s not an excuse. Your calls, WhatsApp messages and live chat should still have been answered or returned, and in this case we clearly dropped the ball.
Thank you for pointing this out so clearly. We’ve already:
Logged the phone problems with our provider again and are monitoring missed calls more closely.
Tightened how we handle WhatsApp and live chat so messages don’t sit unanswered when it’s busy.
Regarding our other reviews: they are from genuine customers who reached us and were happy with the service they received. Your experience shows that we haven’t been consistent, and that’s on us and something we’re working hard to fix.
If you are willing, please send us your preferred contact details via HelloPeter so we can reach out directly and see what we could have done better and how we can make this right, even if you’ve already repaired your vehicle elsewhere.
Thank you for the honest feedback – it genuinely helps us improve.
Kind regards,