1 reviews | Active since Dec 2020
Horrible Service
I ordered shock mountings from Modern Auto Parts on the 24th December. On the 30th December confirmation mail with a PUDO tracking number. When I checked the status of the delivery on PUDO website it should that the parcel was never deposited into the PUDO locker. On the 3rd January I sent a text to enquire about the status. I then received a call from Reps to inform me that the was a mix up with the courier, they will order another part and they will get it on Monday 6th January. On the 6th I ordered a petrol pump. The very same day I received a PUDO tracking number around 1pm. I checked the status of the delivery on Tuesday 7th, to my surprise the status was Pending parcel deposit. I contacted Modern auto parts, they told me that the parcel was deposited they will trace it with PUDO. I waited for a few hours hoping to get an update, it never came until I called after 2 hours. I was told that a PUDO tech is on the way to the locker to investigate. More hours passed without any update. I sent a text requesting for both orders to be canceled and a refund. The response was that even if the orders are canceled, I won't get a refund until the matter is resolved. The Rep said he escalated the issue to his manager, that was around 1:38pm. At around 4:25pm the is still no feedback or update, every time I'm the one that has to initiate communication with them. I sent text requesting that I get sent a new order while they resolve the matter in the background, otherwise I will take the legal route to get a refund.
The parcels were deposited but there is a problem with the locker. We are actively trying to address this matter with PUDO but their support team is excruciatingly slow and ***********. We cannot update you if we ourselves dont have updates from PUDO. The matter will be resolved we ask that you just be patient. We cannot refund goods that is not in our possession anymore and that are likely to be delivered. We need to either get the goods back to us or get them to you safely. Once this is done we can refund you in full.
Your parcels are 2 of 6 that have been affected by this locker malfunction.
We apologise for the inconvenience this is causing you but your frustration should be aimed towards PUDO.
The parcels were deposited but there is a problem with the locker. We are actively trying to address this matter with PUDO but their support team is excruciatingly slow and ***********. We cannot update you if we ourselves dont have updates from PUDO. The matter will be resolved we ask that you just be patient. We cannot refund goods that is not in our possession anymore and that are likely to be delivered. We need to either get the goods back to us or get them to you safely. Once this is done we can refund you in full.
Your parcels are 2 of 6 that have been affected by this locker malfunction.
We apologise for the inconvenience this is causing you but your frustration should be aimed towards PUDO.
The first order has already been sorted today (the stut mounts)The second one we are working on. I will have the rep send you the tracking number of the first order that we sent out replacement for tomorrow. We are still working on trying to get to the bottom of the second order with PUDO (for the fuel pump)
The first order has already been sorted today (the stut mounts)The second one we are working on. I will have the rep send you the tracking number of the first order that we sent out replacement for tomorrow. We are still working on trying to get to the bottom of the second order with PUDO (for the fuel pump)
Please check your email.
Kind regards
Please check your email.
Kind regards