TM
Tshepo M
1 reviews | Active since Oct 2019
07 Aug 2025, 14:41
Extremely disappointed with the delivery delays and lack of communication.
I placed an order with Modern Auto Parts (Order: MAP26842, Shipment: UATXWGKN), and the parcel arrived at the destination hub on 4 August 2025. It was marked as “Delivery assigned,” yet today is 7 August and it still hasn’t been delivered.
I sent emails and reached out for support, but I’ve received no update, no response, and no resolution.
The lack of urgency and customer care is unacceptable, especially when customers are expected to pay upfront.
If this issue is not resolved soon, I will have no choice but to stop doing business with your company and share my experience with others.
Please sort this out urgently.
Helpful (0)
Replies (3)0
Replies (3)
Modern Auto Parts's replyOfficial
07 Aug 2025, 14:48Dear Mashabela,
Thank you for your message, and I want to start by sincerely apologizing for the frustration and inconvenience you’ve experienced with your order (MAP26842, Shipment: UATXWGKN).
I’d like to clarify that we escalated your shipment issue with the courier as soon as we were notified and have kept you copied in on all correspondence. Unfortunately, the delay is due to the courier's service schedule — your area is only serviced for deliveries on Mondays, which we confirmed with them after following up. I have double-checked and your email is the correct one CC'ed in. So we have been keeping you in the know.
To clarify, we have now confirmed with the courier that:
- Your parcel arrived at the destination hub on 4 August
- Your area is only serviced for delivery on Mondays
- Delivery is now scheduled for Monday, 11 August 2025
- We’ve also requested an alternative collection option and are awaiting feedback
That said, I understand that receiving these updates only after escalation is not acceptable, and we’re reviewing how we handle time-sensitive deliveries like yours to ensure this doesn’t happen again.
We value your business and would truly appreciate the chance to restore your confidence. As a gesture of goodwill, I’d like to offer you [insert offer – e.g., a discount, free shipping on your next order, or store credit] to thank you for your patience.
Please let me know if you'd like us to arrange a collection point or if you prefer to wait for Monday’s delivery.
Thank you again for your honest feedback — it helps us improve.
Kind regards,
Zander
Customer Support
Modern Auto Parts
Zander
Customer Support
Modern Auto Parts
Modern Auto Parts's reply07 Aug 2025, 14:48
Official
Dear Mashabela,
Thank you for your message, and I want to start by sincerely apologizing for the frustration and inconvenience you’ve experienced with your order (MAP26842, Shipment: UATXWGKN).
I’d like to clarify that we escalated your shipment issue with the courier as soon as we were notified and have kept you copied in on all correspondence. Unfortunately, the delay is due to the courier's service schedule — your area is only serviced for deliveries on Mondays, which we confirmed with them after following up. I have double-checked and your email is the correct one CC'ed in. So we have been keeping you in the know.
To clarify, we have now confirmed with the courier that:
- Your parcel arrived at the destination hub on 4 August
- Your area is only serviced for delivery on Mondays
- Delivery is now scheduled for Monday, 11 August 2025
- We’ve also requested an alternative collection option and are awaiting feedback
That said, I understand that receiving these updates only after escalation is not acceptable, and we’re reviewing how we handle time-sensitive deliveries like yours to ensure this doesn’t happen again.
We value your business and would truly appreciate the chance to restore your confidence. As a gesture of goodwill, I’d like to offer you [insert offer – e.g., a discount, free shipping on your next order, or store credit] to thank you for your patience.
Please let me know if you'd like us to arrange a collection point or if you prefer to wait for Monday’s delivery.
Thank you again for your honest feedback — it helps us improve.
Kind regards,
Zander
Customer Support
Modern Auto Parts
Zander
Customer Support
Modern Auto Parts
TM
Tshepo M's updateReviewer Update
07 Aug 2025, 15:05I want my order collected and done with your company. I just hope the order is as expected because I won't hesitate to return it at this point.
TM
Tshepo M's update07 Aug 2025, 15:05
Reviewer Update
I want my order collected and done with your company. I just hope the order is as expected because I won't hesitate to return it at this point.
Modern Auto Parts's replyOfficial
07 Aug 2025, 15:38Dear Mashabela,
Thank you for your response.
We completely respect your decision and have requested that the courier prioritise your delivery for Monday, 11 August, as per their confirmed schedule. Should the courier confirm a nearby collection point sooner, we will inform you immediately so you can collect the parcel at your convenience.
We understand your frustration, and while the delay has been entirely due to the courier’s delivery schedule in your area — not any error or inaction on our part — we do take full responsibility for ensuring your experience is a positive one.
That said, we stand by the quality of the product you ordered. If for any reason it does not meet expectations, you’re welcome to return it in line with our return policy — though we genuinely hope it won’t come to that.
Please let us know if you’d prefer to collect the parcel or proceed with Monday’s delivery.
Kind regards,
Zander
Modern Auto Parts's reply07 Aug 2025, 15:38
Official
Dear Mashabela,
Thank you for your response.
We completely respect your decision and have requested that the courier prioritise your delivery for Monday, 11 August, as per their confirmed schedule. Should the courier confirm a nearby collection point sooner, we will inform you immediately so you can collect the parcel at your convenience.
We understand your frustration, and while the delay has been entirely due to the courier’s delivery schedule in your area — not any error or inaction on our part — we do take full responsibility for ensuring your experience is a positive one.
That said, we stand by the quality of the product you ordered. If for any reason it does not meet expectations, you’re welcome to return it in line with our return policy — though we genuinely hope it won’t come to that.
Please let us know if you’d prefer to collect the parcel or proceed with Monday’s delivery.
Kind regards,
Zander