Average service but poor quality items

Three weeks after buying and fitting two boot struts purchased from Modern Auto parts - I can barely open my boot. The struts seem to be stuck in the compressed state (boot closed). Clearly they are faulty. The delivery process was equally frustrating - I assumed I booked door to door delivery. Modern Auto Parts make use of a company called The Courier Guy - instead it seems the default delivery system is some drop off and collect process called Pudo by The Courier Guy - which was appalling bad.

I contacted Modern Autio Parts customer service. The after sales support was slow, abrupt and mostly unhelpful - and logging a return was a buggy process. Even the inital email I received from the service agent didn't have a url that pointed to their site. Luckily Zander stepped in to resolve my complaint and helped log the return and arrange a refund. Had it not been for Zander my rating would have been a lot lower.