SHODDY WORK

I am not satisfied with the fact that I have to pay twice for the for a geyzer that was supposed to have been fixed by your company in May 2014. When I was billed, I was told that a new element, thermostat, hotplate and gasket were bought and replaced (see attached invoice) which were the cause of the electrical power tripping. Amazingly in exactly nine (9) months since your company did the job I am experiencing problems that needs a replacement of the same things that were supposedly replaced the last time!. I have seen the new parts that were brought by Henre and I practically saw him repairing the geyzer. I also saw the previous element that was installed in my geyzer by Heinrich, and that was never a new element. A new one would not look like that even if it was installed nine months ago, it had burst and the reason I was given was that it might have been caused by water cuts by the municipality which led to geysers being on without water. If that is the case all the geyzers since they are all located in the same area would have had the same problem.