Service received from moderfontein admin

Hi,

I am very disappointed in the service I received from moderfontein reserve. It was my husband's first time going to this dam and I mistakenly bought a ticket for him for the wrong date. When he arrived the next day they told him the ticket was bought for the previous day. My husband then bought a new ticket on the day and the security guard at the gate advised my husband to call or send an email to modderdontein to request for a refund. I then sent an email and got a response from Biance De Beer stating that they can't refund me, however they can provide me with a complimentary ticket. I refused and advised her I would like the refund instead because we won't be going to that dam anytime soon we were just visiting on the day. This is a lot of money and in today's world we cannot just leave it. This is really terrible service and I am really disappointed as the dam is such a beautiful place and yet we get service like this. I would like this resolved ASAP as we all have bills to pay and we cannot just be letting things go at our expense .