POOR OPERATIONS AND ATTITUDE

I have dealt with this business for a few years. This past year has seen a total decline in service levels - several orders received with the incorrect items. We have just received an order of glass bottles which WERE POORLY PACKED - bottles thrown into a box without packaging protection. Obviously, several broken bottles received.The owner repeatedly blames the courier - may I add that there was not a SINGLE fragile sticker on the boxes. I have on Whats A[[ with their staff that ' This is a very big mistake on our part.' The owner does not allow you to get a word in to the conversation either. For handling this so poorly and not accepting any responsibility , we will no longer do any business with this company and will certainly spread the word !