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DIEKETSENG S

1 reviews | Active since Feb 2015

27 Feb 2015, 14:25

WORST CUSTOMER SERVICE

MOCHACHOS Shop 9, The Terrace Shopping Centre 60 Schoeman Street Polokwane HAS THE WORST SERVICE IN TOWN. I WALKED IN AND ORDERED A MEAL TO GO AND AS I WAS PAYING BUY MY DEBIT CARD IT OCCURED THAT THE PAYPOINT MACHINE WAS OFF LINE BUT INSTEAD OF TELLING ME THE CONVERSATED THE ISSUE WITH THE STORE MANAGER/SUPERVISOR AND CONTINUE WITH TAKING ORDERES WHILE I WAS STANDING THERE AND MY CARD PLACED ON THE COUNTER UNATTENDED.<br> <br> SO AS THEY PROCEEDED THIS OTHER CUSTOMERS AS IF I WAS NOT THERE, I ASKED WHAT THE ISSUE WAS AND YET AGAIN THEY DISCUSSED AMONG THEMSELVES THAT I SHOULD GO OR USE CASH AS THE MACHINE IS OFFLINE. THEN I SASKED THE STORE MANAGER?SUPERVISER IF THERE IS ANYTHING WRONG INSTEAD HE IGNORED MY QUESTION AND SPOKE TO ONE OF THE STUFF AS I STOOD THERE DUMB STRUCK. THEN I ASKED FOR MY CARD THAT IS WHEN I GOT ANSWER THAT I HAVE BEEN WAITING FOR, FOR 15MIN.<br> <br> DROVE TO MY PLACE OF WORK CALLED MOCHAOS FOR A DELIVERY THEN I GOT AND ANSWER I NEVER EXPECTED. I WAS TOLD THAT I CANT PLACE AN ORDER AS THERE DELIVERY GUY WAS BUSY WITH HIS DELIVIES AND IT IS GOING TO TAKE LONG. SO MUCH FOR CHASING BUSINESS AWAY. I CALLED AGAIN AND GOT THE SAME ANSWER OVER AND OVER 4 TIMES.

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