Want a Refund for Really bad food

I wrote a note on the terrible food on the customer service site. Got no feedback. Then posted a note on FB, my note was removed and I was in boxed by head office, who asked me to supply the information I already had on their client service site as they could not find it. I then received a call from head office (Mark or Martin I think *** - 10 Feb) who said the Manager off the Norwood branch would call me. I said I didn't want to deal with them as it goes nowhere - I did receive a call and was told that the lady would speak to her bosses and get back to me ... still waiting. I just want a refund, its not that complicated. When you can feel food in your mouth but you cant actually taste it the customers deserves their money back.