Unhappy about pathetic serviceat Mochachos Northgate

The rate of the customer service at Mochachos Northgate is really pathetic. We always order from Mochachos and order the Family Variety where we ask for 2 legs. Andile thevery rudely said they don't do it and when we say that it has been done at your other branches, he said very arrogantly well this one doesn't and he said we can go ahead and report him. Your employees need to remember that without customers, mochachos wouldn't be operating. Customer service is very important and now in front of the customers he's even refusing to give his full name. When I went to speak to himabout his level of service he refused to let me speak.