Terrible service and management

I placed an order for delivery today, 3.6 km away from Bedford Village store. After 35 min I phoned to find out if the order is on it's way, I was informed that the driver is on his way.

45 min after the order was place I phoned again and asked to speak to manager (Alex). She advised me that he order was still on the way and that she will find out what is going on and call me back, which she never did.

1 hour after order was place I called again and spoke to a different manager (Quitin). He advised that he will find out what is goin on and call me back in 1 min, which he never did.

1 hour and 15 min after the order was placed I called again and spoke to Alex, She advised that she is going to call the driver to return to the store and make a fresh order to send, i asked her how am i supposed to pay for this order when it eventually gets here probably 2 hours after my first order. She the laughed out loud and hung up the phone.

I phoned again to speak to Quintin. He apologized and said that the driver was lost and doesn't know where he is, but he is sending a new driver with a fresh order, which i didn't have to pay for to say sorry.

1 hour and 50 min after order was place, the driver showed up with cold food.

Terrible service and management