No accountability for failed delivery

I'm so disappointed in Mochachos East Rand Mall. I placed an order via Uber Eats and the driver never delivered my order. I get that they also suffered a loss on this order, but damn! There is absolutely no accountability from Mochachos and Uber Eats. As a consumer I lost money on goods purchased. Please be aware of this and never make use of Mochachos or Uber Eats!