New redruth Mochachos the worst

I ordered a family variety last night for my family firstly the order took over 1 hour to be prepared secondly the food was received cold even after waiting for so long and complaining which they didn't even care about the food smelt disgusting was falling apart like it was just thrown together like we asked for it for free. The chicken had a funny taste and the and the sauces on the burgers was sour the wedges was rock hard i could break a window with it. There was no manager at the store and I have been trying to call all morning they simply just cut the call alberton new redruth branch is the worst