Mochachos The Glen : Beware of the Owner!

On Wednesday 01 August 2018 I decided to visit the Mochachos at the Glen Shopping Centre. I ordered 2 take away meals : chicken pieces and rice and 3 chicken strips and rice. I was the only customer present at the store at the time.

Four more people came to order meals about 15 to 20 minutes later.

My order was prepared incorrectly as an eat in meal. I pointed this out to the lady taking orders and she sent it back. At around about this time the other peoples orders were ready. I enquired why my order was not ready yet and the cashier just shrugged at me.

A few minutes earlier a lady arrived and walked into the back of the store. The same lady came out and told me that the order would not be long. I told her that it was already long as I was waiting for 25 minutes already. She rep**** that 25 minutes is not long. She then told me that if I was in a hurry then I should have thought about it and phoned to order ahead of time.

I told her that I eat at Mochachos Sunninghill very often and it never takes that long. She then told me that maybe I should go to Sunninghill to eat. She then said that I need to understand that there is no power and that the centre is running on generator backup power.

(While I was waiting at the Mochachos counter the Shopping Centre experienced a power surge for barely a second. When this happened an alarm was triggered somewhere and was blaring in the food court. When the lady walked in she asked her staff what the sound was and the lady at the counter told her that the power went out).

I pointed out that the power was not out and that the Glen Shopping Centre does not have a backup generator. She rep**** that her staff told her that the power is out. I told her that her staff have misinformed her. It wasn’t surprising as they couldn’t even get my order right and They got my order wrong when I ate there 2 weeks previously as well.

As we were speaking my order was placed on the counter in front of me.

At this point the lady’s attitude went from arrogance to totally crazy.

She started screaming at me at told me that she is the OWNER of the store and should be respected as such and she will not let anyone bring her staff down by speaking poorly of them. She was behaving like a total crazy person and screaming at me in front of all of the people present, constantly informing me that she is the owner. She grabbed the order of the counter and threw it onto the counter behind her and told me to get out and go to Sunninghill where they are so wonderful. I asked if I could at least have my money back and she screamed at the cashier to give me my money so that I can get out and go to Sunninghill. As I walked away she screamed that it is no loss as she will gain other customers. Again, all of this pathetic behaviour in front of other waiting customers.

I have experienced terrible service many times but none as shockingly disgusting as this. Poor service and bad attitudes from staff is very common as they usually have no interest in working at all. Poorly trained staff can be be detrimental to a business but having such poor attitudes from an owner is destructive to the entire Mochachos brand. What example does OWNER set for her staff? If any customer is not happy they will gladly tell them where to go to because that's what the OWNER will do.